FAQ

Here's might be your questions.

What is Sahabat Penyu?

Sahabat Penyu is a part of "Sahabat Satwa" program which aims to support WWF Indonesia conservation effort to protect endangered species and their habitats. The others "Sahabat Satwa" program are 'Sahabat Penyu' and 'Sahabat Penyu' and 'Sahabat Penyu'.

How to join Sahabat Penyu program?

You can Join Sahabat Penyu program by giving monthly donation starting from Rp.100,000. Monthly donation will help us ensure the sustainability of our conservation work. Other way to take part in this program is by giving one time donation, starting from Rp. 750,000.

How to do the payment of online donation?

You can donate using credit card. If you choose to donate by autodebet Mandiri, please send an email to our contact center at supporter-service@wwf.or.id

What are the benefits if I join Sahabat Penyu?

As a part of Sahabat Penyu, you will get a supporter card that has 10% discount for WWF merchandises, Penyu push toys, e-newsletter and the Living Planet magazine every four months. One-time donation will get the package exclude the Living Planet Magazine.

What does the Sahabat Program offer?

Currently there are 4 packages available. Sahabat Orangutan, Sahabat Harimau, Sahabat Gajah and Sahabat Penyu.

Can I join other Sahabat Program after I become a member of Sahabat Penyu?

Yes, and you will receive 2 packages.

Should I pay for delivery fee?

No. You shouldn't pay any delivery fee.

When will the package arrive?

Welcoming Letter will be shipped in 30 days after first deduction. Plush Toys will be shipped after your second month of your donation.

What if nobody in the house is unable to receive the Package?

The Package will be returned to WWF and we will call you to confirm the second shipping.

Can I take the package at WWF Office?

Yes, but at first you must arrange an appointment by phone at 021-5761076 or email tosupporter-service@wwf.or.id

will I get a Living Planet Magazine (LPM) together with my Package?

LPM is published every 4 month, you will receive the latest edition of LPM in the next shipping after you receive the donation package.

Can the Package sent to the other Address?

Yes, but please notify us the shipping address when you do the registration.

Is it possible to send the Package outside Indonesia?

Sahabat Penyu Program is only offered in Indonesia. You have to pay additional delivery fee accordance to your country

Can I stop my donation?

Every single donation you donate is very valuable to ensure the sustainability of our conservation work. However, if you intend to stop your donation, please call the Contact Center at 021-5761076 or send an email to supporter-service@wwf.or.id

Can I switch to another my 'Sahabat' package?

No, you can't change the package if your donation has been already processed. However you can get the other package by joining the other Sahabat Program.